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Knowledgebase : Cyberoam FAQ > FAQ
In Clientless SSO Configuration, why do I receive DCOM error with Event Id 10009 after running CTAS service? DCOM error with event ID 10009 is generated when Cyberoam Transparent Authentication Suite (CTAS) does not connect the system over WMI,...
Can I change the MAC address of an interface (Port) of Cyberoam? Following are the steps to change MAC address of an interface: 1. Logon to CLI console using SSH or Telnet 2. Go to Option 4 Cyberoam Console 3. At the command ...
From where can I find Appliance key? Appliance key is a unique identity of the appliance. You may need this key to retrieve your Customer MyAccount password if you have forgotten or when contacting the (GSMC) Support team for troubleshooting ...
From where can I purge the Internet Usage reports? Cyberoam does not provide the purging option for the Internet Usage reports. Cyberoam archives the Internet usage reports for 12 months only.
From where can I retrieve Public key of my Appliance? Public key is a unique hardware identity of the appliance. You may need this key to retrieve your Customer MyAccount Email address or Appliance registration password if you have forg...
I have Cyberoam version 9.5.8.x, how can I get Cyberoam bundle subscription? Bundle Subscription option is available from version 9.6.0.x. You need to upgrade your Cyberoam to version 9.6.0.x to use this option for subscription. Subscribers can ...
In access logs I am getting error “ERR_ZERO_SIZE_OBJECT” ,what does it means? Cyberoam gives an ERR_ZERO_SIZE_OBJECT error in access logs when either Client or Server abruptly disconnects the HTTP connection.
Is it possible to deploy Cyberoam as Bridge between two trunk ports and scan VLAN traffic? Yes, it is possible to deploy Cyberoam as Bridge i.e. transparent mode between two trunk ports and one can also apply content filtering policy, virus a...
When I have configured HTTP authentication, “Manage Live Users” page displays users who have already logged off? This can happen if the “Keep alive” option is disabled for the user group. Enable “Keep Alive” from the Web Admin Console, G...
Why am I receiving error “Invalid Subscription Key” at the time of registering subscription module? There are 2 types of Subscription keys: 1. Bulk Subscription key 2. Individual module subscription key Two types of subsc...
Why is the Sender email id blank for some of the Emails in AntiSpam Quarantine report? Sender email-id might be missing in following cases: 1. Email is a notification mail sent by the Mail server, for example: Undelivered email Cy...