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Knowledgebase : ePinoy Load > ePinoy FAQ
After loading a customer with CLoad 100 09472379548, the merchant received a confirmation, then the same customer availed another customer which is CLOAD 200 09472379548, the customer received “invalid”. So the merchant type CLOAD 200 09472379548 again an...
If the client encountered the following message ”Error. INVALID SMART NUMBER. Please check if the number is ACTIVE and denom is for correct product (SmartBro, Buddy, TnT). Reminder, roaming numbers cannot be loaded with denoms that is less than P30. Your ...
To add a Retailer: RETADD send to 4483 example: Send “RETADD 09991234567” to 4483
To add a subdealer: RETADDSD send to 4483 example: Send “RETADD 09201234567 SD” to 4483
To add Retailer below subdealer: RETADDSD send to 4483 example: Send “RETADD SD 09201234567 09991235467” to 4483
To check balance of retailer wallet: RBAL send to 4483 example: Send “RBAL” to 4483
To check the balance of retailer wallet using a dealer mobile: RETBAL send to 4483 example: Send “RETBAL 09991234567” to 4483
To load customer: CLOAD to 4483 example: Send “CLOAD 15 09191234567” to 4483 (loads smart 15 to customer)
To transfer load to retailer: RLOAD send to 4483 example: Send “RLOAD 25 09191234567” to 4483
If ever they are accidentally key-in a wrong number during the procees of RLoad to transfer load to retailer , it is possible that the amount can reimbursed to them? -Yes it can be returned. But for CLoad No
If you received the following message “CLOAD 19-Jan 17:26 - Error. INVALID SMART NUMBER. Please check if the number is ACTIVE and denom is for the correct product (SmartBro, Buddy, TnT). Reminder, roaming numbers cannot be loaded with denoms that is less ...
If you were unable to load without error. Dial *888 (this is a direct call to smart customer service).
What if the sub-dealer accidentally key a wrong number during the process of RLoad to transfer load to retailer will the amount can be returned to them? -Yes. If the command is RLoad, the amount transferred can be returned. But if the command is CLoad,...