A. This happens because of incomplete eScan installation or improper uninstallation of an earlier version of eScan.
To overcome this problem, do the following:
1. When eScan asks for reboot, *do not* click on Yes or No.
...
A. http://www.microworldsystems.com/sendinfo/index.htm is a page which has the date and time of the last updated file.
MailScan Auto-Updater downloads this information after a scheduled interval to check whether new updates have arrived. Once MailScan g...
Solution:
The eScan Server mainly uses three ports:
HTTP port - used to query for virus definition updates.
FTP port – used to deliver updates to client.
UDP port – used to broadcast announcement to its clients.
Note: You can change the eScan S...
A.
1. Click on Start
2. Click on Run. In the Run box type cmd and click on OK
3. Go to eScan installed directory and execute the command
snetcfg.exe -v -l econceal.inf -m econceal_m.inf -c s -i nt_econceal [in Windows XP (...
A. Click on Start - run; type "INST_TSP 2" & press OK. Restart the machine & you should be able to browse the Internet.
A. If you are using the Microsoft Proxy Client on your PC, do the following:
1.Uninstall Microsoft Proxy Client.
2.Uninstall eScan.
3.Reboot the PC
4. Install Microsoft Proxy Client
5.Install eSca...
A. No. Since the eScan Server will now broadcast its new IP address, all eScan clients will automatically sense this change & will accordingly update their configuration files.
A.
Below are the settings that is required to be configured on the client system:
1) For Windows 95 & Windows 98
Need to enable the "Remote administration" from the Control Panel >> Passwords section.
2) For Win 2000 system, Onl...
A.
FBackUp is a folder created by eScan, which is used to take auto-backup of clean files having extensions *.EXE, *.DLL, *.OCX, *.SYS, *.DRV, and *.CPL after scanning, these files are stored in an encrypted format.
Configuring / Checking pre-req...
The vulnerability is caused due to a boundary error in the MicroWorld Agent service (MWAGENT.EXE) when decrypting received commands. This can be exploited to cause a stack-based buffer overflow via an overly long command sent to the service (default port ...
A.
1. Click on Start
2. Click on Run. In the Run box type cmd and click on OK
3. In the command prompt, go to windows folder (i.e. %windir%) and type
inst_tsp 2 2
(refer to image)
then type
inst_tspx 2 2
(re...
A. Run regedit.exe, Goto
HKEY_LOCAL_MACHINE\\System\\CurrentControlSet\\Services\\LanmanServer\\Parameters
Set the value of
IRPStackSize (DWORD) to 12 (hexadecimal 0x0C).
After the setting is done, reboot your machine. This should ...
Subject: eScan found an email having Virus or objectionable content!
Email removed at the SMTP/POP3 Gateway for one of the following reasons.
1. It had a virus.
2. It had objectionable content.
3. The sender email-id was banned.
4. The email itself ...
a) We are currently in the process of resolving certain issues with Lotus notes R4.6 & SendMail NT. This work is expected to be completed shortly and an appropriate product update will be issued ASAP.
b) We have also identified an issue for platf...
A. Yes. Few have been reported. To remove any incompatibilities,please install eScan/MailScan first & then install Zone Alarm.
A. Yes. You can configure any PC as the eScan Server provided that PC has access to the Internet.
A. This is not been tested so far. The FAQ will be updated as soon as the testing is complete.
A. Yes, eScan can take backup of infected file before disinfecting it during Real Time Monitoring. The backup is stored and available for "Restore".
To configure eScan Real Time monitor to enable Backup of infected files before Disinfection,
Open...
A. Yes. You can do that. In this case, both eScan Master
Servers will announce on different ports & eScan clients will attach themselves to the Server whose announcement they get first.
A. No. Two simultaneous antivirus softwares on the same PC can cause System Crashes, data loss and/or
freezing. So please uninstall any anti-virus you already have installed, before installing eScan.
A. Yes, you can have multiple eScan Servers. We recommend you to have at least two (2) eScan Servers since, in case one goes down, the other will take care of the eScan clients.
This provides redundancy and additional protection for your network.
A. Yes. For this, you need to install Professional Edition of eScan (version 9) or eScan SOHO/Home Edition rather than the Corporate Edition / Enterprise (version 9 or 10) or SMB/SME edition (version 10).
A. Yes. In fact, eScan version 9 is available for the DOS and Win3.1 platforms, as well as Win95, Win98, Win98SE, WinME, WinNt 4.0 Workstation / Server, Win2000 Pro / Server / Datacenter Server and Windows XP Platforms.
While eScan version 10 is availabl...
Yes, you can configure the Rule-Set to meet your requirement.
A. Yes. You can install eScan Corporate as a client using the setup file cwn2k3ek.exe without the default message
being displayed during the installation.
To directly install eScan Corporate as an eScan client without being prompted for the defaul...
A. Yes, you can.
At the time of installation eScan prompts for "Should user be given the option to disable background monitoring". If you select NO, it won't allow the user to make any changes or
disable eScan.
A. Yes. But, for this, you need to map the network drives.
Solution:
Yes, disable option under tools menu is available now. And can be enabled by doing following steps
1.Download the latest updates from the internet.
2.Then open my computer.
3.Go to c:\progra~1\escan\ folder
4.Then open eupdate.ini file us...
A. Netware Server does not need a scanner for Viruses. Install MailScan for Mail Servers on
your Wingate Server and install eScan on the Workstations. This will ensure that all your Mails are scanned
for Viruses and Virus does not enter your netwo...
A. No. The eScan server has an announcement mechanism wherein it broadcasts its availability over the network. All the eScan clients will listen to this broadcast & update themselves with the eScan Server's IP address.
A. The eScan Server does not require a dedicated PC. You can use the eScan Server for other duties and run other applications without any problems.
Solution:
When eScan intercept a virus or downloads updates, it gives a popup. This might be sometimes annoying, for this reason, we have given a facility to block all popups.
Configuring Popup Block:
1. Run regedit.exe, Go to
HKEY_LOCAL_MACHIN...
Solution:
Open eScan Management Console >> Go to Services, click on "Stop Announcement' and then shutdown the eScan management console.
Go to C:\Program Files\eScan, open eupdate.ini >> Enter the following entry under [config] >> ...
A.
1. Click on Start
2. Click on Run. In the Run box type cmd and click on OK
3. Go to eScan installed directory and execute the command
snetcfg.exe -v -u nt_econceal [in Windows XP (64bit), Windows Vista and above]
snetcfg.Vi...
A. Go to the eScan Quarantine Folder.
1.Identify the eMail you want by checking the MSG files.
2. Rename the required .MSG file(s) to .EML
3.Disable eScan eMail Scanning facility (right-click on eScan icon in task-tray and click...
A. Whenever we confirm the existence of a new Virus (or a Worm, etc) in the form of a standard filename, we update the Rule-Set on the Internet Server. So, when eScan connects to Internet to download the latest updates, it even updates the Rule-Set.
...
Due to the nature of incremental updates, the download files required by eScan is very small in size.
Hence, it would not take more than 5-10 minutes for a complete download on a (slow) modem connection. But it also depends on your connectivity to the I...
A. If you are using the Microsoft Proxy Client on your PC, do the following:
1.Uninstall Microsoft Proxy Client.
2.Uninstall eScan.
3.Reboot the PC
4.Install Microsoft Proxy Client
5.Install eScan.
If you...
A. Please give full rights to everyone for the eScan folder and read access to the WINNT\System32 folder.
This should resolve the issue.
A. For eScan to function properly when normal users are logged on, you need to give proper access
rights for the eScan folder. Please follow the following step-by-step approach & the problem should be solved.
1.Go to Start--> Contr...
A. Please exclude the following executables from inside ZoneAlarm:
1.SPOOLER.EXE
2.TRAYICOS.EXE
3.TRAYICOC.EXE
4.DOWNLOAD.EXE
5.TRAYICO.EXE
6.SMTPSEND.EXE
After excluding the above, you will not g...
A. Yes. We have a utility called "vereml" which will import all the email ids in auto-spam whitelist. It is a command line utility, to use it you have to go to command prompt and then go to the location of this file and type vereml and press enter.
This ...
A. Below are the editions of eScan:
Version 10
eScan SOHO/Home edition
This edition is designed for standalone platforms (eg at home)
eScan SMB/SME edition
This edition is designed for Small and Medium Business organizations.
...
A. Please check if you have some Software package like Norton Internet Security/ or Zone Alarm or similar softwares /
products installed. These softwares stop UDP broadcast on ports being used by eScan Server and also stop eScan Server from
acti...
A. Run eScan Content Administrator
Click on Scanner Administration - Port Configuration (...)
Put the desired SMTP address in the field
"Warnings to SMTP Server"
Save and exit out of eScan Content Administrator.
Double-click on e...
A. For eScan to be installed in Server mode, you will need a PC which has Internet connectivity.
A.
Under MailScan.ini
If deleteflags = 2 then it will delete SURBL related emails
If deleteflags = 1 If tagged by bayesian filter it will delete those emails ( 2 +1 =3 means delete both type of emails )
If deleteflags = 0 then it will quarantine ...
A. Rule-Set are set of rules defined within eScan.
For Example:
If you define a rule that any file with the name KAK.HTA should be deleted. eScan will detect this file and if found will delete it.
A. We recommend eScan Server PC to have atleast 512MB RAM for heavy loads (upwards of 500 clients) and pagefile size should be double your RAM. Please make necessary modifications and then check.
Alternate:
If the 100% problem still persists, do th...
A. In the eScan directory, you will find a file LOADED.SEM. Try deleting this file & then running the setup file.
A. While deploying rule set using EMC if Merge option is selected, then only following files will be merged,
apart from these files no other feature gets merged.
Anti-Spam
1. Phrases.txt
MWL Exclusion List
2. Exclude.dat
MWL I...
Help Desk Software by Kayako