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Knowledgebase : Cyberoam FAQ > Endpoint Data Protection
Can I access multiple Endpoint Data Protection servers at remote branches from Head office with single console? Applicable to Version : 3.20.1130 Yes, it just needs a single console at head office to access multiple Endpoint Data Protection ...
Can I use Endpoint Data Protection even if I do not have a database server? Applicable to Version : 3.20.1130 If one does not have a database server, they can use MSDE which comes in with the installer.
Can we shut down, restart or log off agent PC from Cyberoam Endpoint Data Protection server? Applicable to Version : 3.20.1130 Yes we can shutdown, restart or log off agent PC from Cyberoam Endpoint Data Protection server. This can be done in 2...
Do I have to purchase separate license keys for each module? Applicable to Version : 3.20.1130 No, at the time of purchasing the license for End Point Data Protection, the customer needs to provide the below information: 1. Number of Use...
Do I need to re-install the agent after I set the checkcode on the server? Applicable to Version : 3.20.1130 Yes, if its Direct installation method one needs to create the new Setup and re-install the agent. If it is via Remote installer method on...
Do we issue different keys for each module? Applicable to Version : 3.20.1130 No, Cyberoam Endpoint Data Protection issues only one key for all modules. E.g. Suppose the customer has already purchased module1, module2 and now he is willin...
Does Cyberoam Endpoint Data Protection Patch management would Patch Windows Service Pack? Service Pack are OS patches not stability patches. Applicable to Version : 3.20.1130 Yes, Cyberoam data protection will Patch service packs along with stab...
Does one require administrator rights of the machine to install the agent in a workgroup environment? Applicable to Version : 3.20.1130 Yes.
Endpoint Data Protection is configured to block file delete option but still user is able to do the same using command prompt. Applicable to Version : 3.20.1130 Yes, because Endpoint Data Protection works very closely with Windows Kernel and in ca...
For how many days is the demo available? Applicable to Version : 3.20.1130 The demo is offered for 30 days with a 10 user license.
How can I change the console password? Applicable to Version : 3.20.1130 To change the console password, go to Tools -> Change Password.
How can I view the list of applications that can be blocked by the Endpoint Data Protection solution? Applicable to Version : 3.20.1130 To view the list of applications that can be blocked by the Endpoint Data Protection server, on the console go to...
How could I restrict the range to be discovered under ‘Remote Installer’ for specific subnet? Applicable to Version : 3.20.1130 Under ‘Remote Installer’, Go to File -> Scanning Settings. Specify the range to be discovered as below:
How does Cyberoam Endpoint Data Protection discover the host? Applicable to Version : 3.20.1130 Cyberoam Endpoint Data Protection scans the network, and discovers the host by sending ICMP request.
How often does the client communicate with the server i.e. the default polling time? Applicable to Version : 3.20.1130 The default polling time for the client to communicate with the server is every 5 minutes.
How to backup Endpoint Data Protection in case of MSDE? Applicable to Version : 3.20.1130 1. Stop Endpoint Data Protection Service 2. osql -S TRAININGLAB"MSDE_OCULAR -E -Q "BACKUP DATABASE OCULAR3 TO DISK = 'c:"backup"ocular.bak'"
How to control the network from getting flooded when the agent has a lot of data to transfer to the Endpoint Data Protection server? Applicable to Version : 3.20.1130 Administrator can enforce bandwidth restriction on the transfer of data between ...
How to do remote installation of Agent on Work Group Environment? Applicable to Version : 3.20.1130 Remote installation of agents on Work Group PC’s/Laptops is not possible. Remote installation only works for Domain Environment. You need to manu...
How to restore Endpoint Data Protection in case of MSDE? Applicable to Version : 3.20.1130 1. Stop Endpoint Data Protection Service 2. osql -S TRAININGLAB"MSDE_OCULAR -E -Q "RESTORE DATABASE OCULAR3 FROM DISK = 'c:"backup"oc...
How to we restrict user or computer to delete or modify the files/folder on network resources? Applicable to Version : 3.20.1130 We can achieve this by creating an Advanced Policy for Document as shown in the below screenshot: As per the p...
I have a policy applied to a user, what happens if I move the user to a different group? Which policy takes precedence? OR Which policy takes precedence if the computer is migrated to a different group on which the policy is already applied? App...
If policy is applied on Computers as well as on User, which one would take precedence? Applicable to Version : 3.20.1130 Cyberoam: The policy works in the precedence like User Policy à Computer Policy à Group Policy à The Whole Network Policy wh...
If user machine is locked due to policy execution then can it be unlocked if user shutdown or restart that PC? Applicable to Version : 3.20.1130 No, it won’t be unlocked on shutdown or restart of that PC. User machine can be unlocked only from S...
Is it possible for the user to uninstall the agent if they have administrator rights of the computer? Applicable to Version : 3.20.1130 No, the agent can only be uninstalled by the administrator from the console.
Is it possible to archive the files being transferred via Instant Messengers? Applicable to Version : 3.20.1130 Yes. Check the ‘Backup’ option in the ‘IM file’ policy available under ‘Advanced Policy’ to archive the files being transferred via Ins...
Is it possible to buy the Asset Management module for a few users and all the modules for the rest of the users? Applicable to Version : 3.20.1130 No.
Is it possible to install agents from a centralized location in a workgroup environment? Applicable to Version : 3.20.1130 Yes, one can use the remote installer utility available with the server to install agents in a workgroup environment.
Is it possible to install the agent on a Linux or Macintosh OS? Applicable to Version : 3.20.1130 No. Agent can be installed only for Microsoft windows OS.
Is it possible to log emails sent via webmail like Yahoo mail or Hotmail? Applicable to Version : 3.20.1130 Yes, it is possible to log emails sent via webmails.
Is not there any limitation for storing the data (more than 2GB in MSDE), when we talk about Data-Removal (30 days)? Applicable to Version : 3.20.1130 Cyberoam Endpoint Data Protection comes up by default with MSDE which is free but max DB file si...
Is the communication between server and agent encrypted? Applicable to Version : 3.20.1130 The communication between server and agent can be secured using DES (Data Encryption Standard) Algorithm. Cyberoam Endpoint Data Protection uses combin...
My machine is not getting listed under ‘Remote Installer’ procedure. What can be the reason? Applicable to Version : 3.20.1130 Cyberoam Endpoint Data Protection scans the network, and discovers the host by sending ICMP Request. Please make su...
What does ‘only offline’ option available in the policy configuration do? Applicable to Version : 3.20.1130 When the ‘only offline’ option is checked and applied to a computer, the policy will only be active when the agent on a users machine is ...
What is the difference between ‘Alert’ & ‘Warning’? Applicable to Version : 3.20.1130 Alert messages are only visible on the Endpoint Data Protection server console while warning messages popup on an agent’s (end users) machine.
What is the difference between UNINSTALL and DELETE functions? Applicable to Version : 3.20.1130 UNINSTALL will only uninstall the agent from the computer but cannot release the license from that machine. DELETE will uninstall the agent from t...
What is the limitation of disk space to hold the data of Cyberoam Endpoint Data Protection agent when the machine is offline? Applicable to Version : 3.20.1130 If the machine is not connected to the network for few days (For e.g. the user is on ...
What is the significance of ‘Only offline’ while creating policies? Applicable to Version : 3.20.1130 Offline mode: When agent fails to communicate with the server in last three minutes, the agent is considered to be in Offline mode. Online m...
What modules can one buy? Applicable to Version : 3.20.1130 There are four available modules: 1. Asset Management 2. Application Control 3. Data protection & Encryption 4. Device management
What will happen in Cyberoam Endpoint Data Protection agent with imaging solutions like Symantec Ghost, etc? Applicable to Version : 3.20.1130 Imaging solution provides operating system migration, operating system and software deployment, comput...
Which databases are compatible with Endpoint Data Protection server? Applicable to Version : 3.20.1130 Endpoint Data Protection server is compatible with SQL server.
Which network ports are used for Cyberoam Endpoint Data Protection? Applicable to Version : 3.20.1130 The network ports used by Cyberoam Endpoint Data Protection Console are as follows: * TCP: 8241 * TCP: 8236 * TCP: 8237 & 82...
Why am I not able to see the Endpoint Data Protection service in my task manager? Applicable to Version : 3.20.1130 The Endpoint Data Protection service is installed as a kernel level service and appears as RunDLL32 service in the Task Manager.
Why I am not able to edit/delete the policy for group/user? Applicable to Version : 3.20.1130 The subgroups or computers inherit the policies of their parent group. One cannot modify or delete the inherited policies. E.g. :- A global policy i...
Why I am not able to see the option to enable disk encryption under local removable storage? Applicable to Version : 3.20.1130 Disk encryption is only available with the licensed version, so administrator is not able to see enable disk encryptio...