Knowledgebase
Why am I receiving error “Invalid Subscription Key” at the time of registering subscription module?
Posted by Julius Montealegre on 25 June 2010 12:14 PM

Why am I receiving error “Invalid Subscription Key” at the time of registering subscription module?

There are 2 types of Subscription keys:

1. Bulk Subscription key
2. Individual module subscription key

Two types of subscription keys are provided for Bundle Subscription - Total Value Subscription
(TVS) which includes single subscription key for Anti Virus, Anti Spam, Web and Application Filter
and Intrusion Prevention System modules whereas Security Value Subscription (SVS) includes
single subscription key for Anti virus, Web and Application Filter and Intrusion Prevention System modules.

Whenever you get an error message as “Invalid Subscription key”, just check the type of
subscription you have purchased. These details can be obtained from the invoice.

If you are subscribing individual module with TVS or SVS key then Cyberoam would give this
error similarly if you are subscribing bundle with an individual module key then also Cyberoam
would give the same error.
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